Fullfillment and Demand
Industry
E-commerce
Company Size
50 employees, $8.4M annual revenue
Service
Custom solution
Challenge
The issue for this client came up from their fast growth, which left them with managing complex production schedules, online orders, and supplier relationships with disconnected systems.
They faced delays in fulfilling online orders and rising costs due to poor demand forecasting.
Solution
We developed and deployed a custom solution, connecting production, inventory, order fulfillment, and logistics under one digital ecosystem.
Results
Shipping Times: Reduced average delivery time from 5.2 days to 3.1 days, increasing customer satisfaction scores by 27%.
Forecast Accuracy: AI-driven demand prediction improved forecast accuracy by 78%, cutting overproduction costs by $115,000 annually.
Operational Costs: Overall cost of goods sold decreased by 11%, translating to $230,000 in yearly savings.
Staff Efficiency: Streamlined workflows allowed our client to reassign 4 administrative employees to higher-value customer support roles, without layoffs.
Key Benefits
“CAS transformed our data into a single stream, which is way more convenient for us. We can now see all the data in real time and make better decisions.”
— Chief Operating Officer
